Purrf Cat Grooming 
Exclusive Cat Grooming in Perth

This agreement allows for me to provide you and your cat with the best standards of service and care possible.

PRICING DISCRETION 

I have a flexible price policy that I will always carefully and appropriatly apply, however in most instances I will charge $132 - $187 (includes GST) for the salon service. Variables including coat length and condition, dander, breed etc may require me to adjust my final price. Please trust that I will be fair and note that it would be rare for me to charge or discount by more than $50. 

LIMITED AVAILABILITY AND EXCLUSIVITY

I am currently taking new clients, but as I am often fully booked there are periods when I will be unable to take on new clients.

My goal is to provide the best service to clients who do the right thing by their cat. I am cautious to not recommend unnecessarily frequent schedules, but it is unlikely that I will be able to guarantee bookings for once a year clients. By carefully managing the total number of clients I have I am best able to serve my existing clients in a more timely and efficent manner. 

HEALTH, SAFETY AND WELFARE 

Cats are only groomed only under the following circumstances:

The cat is fit and healthy. Grooming which takes place on an elderly or matted pet will be at the owner's risk. Grooming may expose pre-existing health\skin conditions for which Purrf Cat Grooming cannot be held liable.

In the event of an emergency, in your absence, you authorize Purrf Cat Grooming to contact the nearest Veterinarian and authorize the Vet to treat the pet as necessary at your expense. 

RESCHEDULES/CANCELATIONS 

UPDATED AUGUST 2024​

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My booking system sends you a reminder 3 days before your scheduled appointment. ALL CANCELLATIONS OR RESCHEDULES MADE WITHIN 48 HOURS OF YOUR APPOINTMENT WILL INCUR A $55 FEE WITHOUT FAVOUR OR EXCEPTION. This is an act of self-care on my part!

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'No shows' may result in my ability to provide ongoing services. This is an act of self-care on my part too.

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High frequency rescheduling over time may lead to my inability to provide ongoing services. This is definately an act of self-care.

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This fairly strict policy is necessary to ensure I am able to serve as many of my valued clients in as timely manner as possible and is not intended to cause offence. To the vast majority of you, most of the time, this policy works to your advantage.

PELT AND BAD MAT REMOVAL 

I will only perform a pelt and bad removal service once:

If it is safe to do so and
If it is your first booking with me

Pelt removal shaving is slow, technically challenging and is a big ask of any cat.  When the service has been performed there are many things we can do to prevent it from recurring. This rule exists because I do not want to enable outcomes that are not in the best interest of a cat's welfare. That said I understand there are many reasons very bad matting can occur when owners are doing the right thing. I do not judge, afterall, you are doing the right thing to seek help. Preventing the problem from getting uncomfortably bad again is my goal. 

ANNUAL PRICE ADJUSTMENTS 

Each September I will adjust my prices in accordance with CPI and inflation.

 

TRANSPARENCY

First time grooming services are performed with you and your cat without anyone else present. For ongoing grooming I perform up to 6 grooms a day with 3 separate start times.

While there are often 2 cats in my salon at the same time they are always kept safe, comfortable and separated. This method of grooming allows me to keep cats calmer and more relaxed once they become comfortable with the grooming experience by incorporating more rest periods and passive grooming techniques.

FAIRNESS

I look to build long lasting, respectful relationships with all of my clients. 

I hope that by working together and with respect we can enjoy a long, enjoyable relationship that serves everyone, and most importantly, provides the best possible grooming experience for your cat.

THANK YOU